0%
Feel more confident handling disciplinaries and grievances
0%
Applied the tools within one week of attending
0%
Of business owners say it helped them avoid legal risk
0%
Would recommend JHG training
Trusted By
Why train with JHG

Taught by the people who sit in the hearings.

Live in Cape Town, or virtual

No recordings. Real questions, answered in the room.

Accredited practitioners

Designed and delivered by JHG's own personnel practitioners.

Certificate of completion

CPD-friendly, print and digital, for your records.

Every course is outcomes-based: the point is competence your team can use immediately in the workplace, not a folder of slides.

  • 100% live. In-person training or virtual webinars, never a recording. You get Q&A time with the practitioner.
  • Designed by accredited personnel practitioners who run hearings, represent employers and see what goes wrong.
  • Based on real CCMA, Bargaining Council and Labour Court experience, not textbook cases.
  • Updated for 2026 legislation. Templates, checklists and the latest amendments to the relevant South African labour law acts.
  • CPD-friendly format with a JHG Certificate of Completion.
  • Outcomes-based. Learners leave with the competency to implement immediately.
Upcoming live workshops

Three workshops. Pick the one your managers need most.

Each runs live with a JHG practitioner. Prices are per person and include the template pack, handouts, refreshments and your certificate.

1 day Workshop 01

Workplace Discipline, Incapacity & Disciplinary Hearings

End-to-end management of misconduct, poor performance and incapacity: charges, hearings, procedure and defensible outcomes.

Ideal for: line managers, supervisors, chairpersons
What you'll learn
  • Drafting charges that hold up at the CCMA
  • Running a procedurally fair hearing, start to finish
  • Choosing the right route: misconduct, poor performance or incapacity
  • Sanctions, appeals and keeping the record defensible
R1 950 per person
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Half day Workshop 02

Client Service & Telephone Etiquette

Strengthening professional communication and client interactions for the people who are the voice of your business.

Ideal for: frontline staff, admin teams, client-facing roles
What you'll learn
  • Answering, holding and transferring calls professionally
  • Handling difficult callers and complaints without escalation
  • Clear, courteous written and telephone communication
  • Turning a service moment into a retained client
R1 250 per person
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Half day Workshop 03

Managing Workplace Harassment & Misconduct

Handling sexual harassment and misconduct lawfully and sensitively, and protecting both the complainant and the process.

Ideal for: HR managers, general managers, business owners
What you'll learn
  • Your duties under the Code of Good Practice on harassment
  • Receiving a complaint and investigating it properly
  • Confidentiality, support and interim measures
  • Moving to a disciplinary process that stands up
R1 250 per person
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Need something customised for your leadership team or regional managers? We deliver on-site, in-house workshops tailored to your policies, industry and team size. Enquire about in-house training
What you'll receive

Everything in the room, and everything to take home.

Included with every seat

  • Live, in-person workshop (or virtual webinar)
  • Legally compliant training from accredited practitioners
  • Editable template pack: letters, warnings, policy outlines
  • Attendance certificate, print and digital
  • Printed handouts, refreshments and Q&A time
Who should attend
Business owners General managers HR managers Admin staff Franchise operators Payroll & compliance teams
How to book

From booking to Monday morning in five steps.

  1. Choose your workshop

    Pick from the three above, and how many seats you need.

  2. Pay online via PayFast, or request an invoice

    Card, EFT or an invoice for your accounts team. Your choice.

  3. Receive confirmation and prep material

    Date, venue or link, and a short pre-read so you arrive ready.

  4. Attend your live session

    Small group, a practitioner in the room, and time for your questions.

  5. Walk away with tools you can use immediately

    Templates, checklists and your certificate, ready for Monday.

Book a seat Download the training brochure
Client feedback

Trusted by South African businesses of all sizes.

From national retailers to owner run businesses, in their own words.

We have had a very positive experience with this HR and payroll company. They are professional, knowledgeable, responsive, and always willing to assist when we have questions or need guidance. Their understanding of payroll and employee related matters gives us peace of mind that we are receiving the correct guidance and support. I would highly recommend their services to any business looking for a reliable, professional and knowledgeable HR and payroll partner.
Bela Andrade
Recruitment and Training Officer , Crazy Plastics
JHG took care of our business like it's their own from the day we signed them. There is honestly no other company that I've ever seen this kind of care towards our business from.
Kean De Nysschen
Chief Operating Officer , Dave Sheer Guns Group
We have had a 12 year working relationship with JHG and I can honestly say the support and professionalism has been next level. I highly recommend JHG and all its staff to any company. From payrolls to legal matters they have definitely added to our success story.
Roberto De Abreu
Director , Crazy Pets SA
We have had an excellent experience with JHG HR Consultants. They provide great service, sound advice and, most importantly, genuinely care about the people and businesses they support. Their team is always accessible, responsive and willing to go the extra mile for Cape Bag Group and our people. We would highly recommend JHG to any business looking for a trusted, professional and people focused HR partner.
Robin Uys
Managing Director , Cape Bag Group
We have had a very positive experience with this HR and payroll company. They are professional, knowledgeable, responsive, and always willing to assist when we have questions or need guidance. Their understanding of payroll and employee related matters gives us peace of mind that we are receiving the correct guidance and support. I would highly recommend their services to any business looking for a reliable, professional and knowledgeable HR and payroll partner.
Bela Andrade
Recruitment and Training Officer , Crazy Plastics
JHG took care of our business like it's their own from the day we signed them. There is honestly no other company that I've ever seen this kind of care towards our business from.
Kean De Nysschen
Chief Operating Officer , Dave Sheer Guns Group
We have had a 12 year working relationship with JHG and I can honestly say the support and professionalism has been next level. I highly recommend JHG and all its staff to any company. From payrolls to legal matters they have definitely added to our success story.
Roberto De Abreu
Director , Crazy Pets SA
We have had an excellent experience with JHG HR Consultants. They provide great service, sound advice and, most importantly, genuinely care about the people and businesses they support. Their team is always accessible, responsive and willing to go the extra mile for Cape Bag Group and our people. We would highly recommend JHG to any business looking for a trusted, professional and people focused HR partner.
Robin Uys
Managing Director , Cape Bag Group
Book your seats

Give your managers the tools before the next hearing, not after it.

Book below and we'll confirm your seats, send prep material and invoice or take payment online. Booking for a team of five or more, or want it on your premises? Tick in-house and we'll scope a session around your policies and industry.

  • icon Confirmation within one business day, with dates and prep material
  • icon Pay online via PayFast or by invoice
  • icon 100% of past attendees would recommend JHG training
Call 021 919 7635

Cape Town based, virtual sessions nationwide.

Book my seats

    Certificate and template pack included.